# Andrew Mills Financial Services - Business Description

Andrew Mills Financial Services is a mortgage advisory firm based in Bury Saint Edmunds, specialising in providing personalised mortgage solutions to homebuyers and existing mortgage holders. The business serves individuals and families seeking straightforward, impartial guidance through the mortgage process, from first-time buyers to those remortgaging at the end of their current deal.

What distinguishes Andrew Mills Financial Services is their commitment to accessibility and personal service. Rather than pushing clients towards specific products, they work from a comprehensive market panel to identify mortgages genuinely suited to individual circumstances. Their advisors—including Jackie, Margaret, and Andrew—are noted for exceptional responsiveness, with clients praising their willingness to explain complex concepts clearly and remain available outside standard hours when needed.

The business demonstrates genuine proactive engagement, reaching out to clients ahead of mortgage expiry dates and maintaining consistent communication throughout the application process. Client testimonials reveal a pattern of going above and beyond standard expectations, with the firm building lasting relationships; several clients now have multiple family members using their services.

This is not a high-pressure operation. Instead, Andrew Mills Financial Services creates a comfortable environment where clients feel at ease asking questions without fear of judgment, combined with professional expertise and rapid turnaround times. Their approach appeals to those who value clear communication, individual attention, and honest advice over automated or generic solutions.